Sopra Steria Looking For HR Case Manager AT Newcastle upon Tyne Full Time

SSCL deliver a HR service to the largest police

force in the UK. Our HR Case Management service delivers professional HR

guidance and advice, encouraging great decision-making when it comes to their

people.

We are looking for HR Case Managers to join our

expert team, based in our Newcastle Centre of Excellence. This role is a

permanent opportunity on a hybrid contract based 2 days per week in our

Newcastle office and the other days from home.

We deliver a remote HR Case Management service to

Line Managers, supporting them through complex people matters with a focus on

gaining the best outcomes for both the business and the individual. Our HR Case

Managers assess the full situation and provide the manager with advice and

guidance on the options available to them. We are there to listen and

understand the issues, and support the manager in making the best possible

decisions. We seek to raise people management capability, make things simple,

and improve confidence through our coaching.

Our HR Case Managers have a passion for delivering

an excellent service, and tangibly contributing to our client’s organisational

success. If you are someone with previous experience with advising line

managers on HR related queries, we would love to hear from you!

This exciting role is a permanent contract with a

hybrid work pattern, working three days from home and two days from our

Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as

an extra cash equivalent of up to £900.

What you will be doing:
Manage a personal portfolio of cases,

scheduling and prioritising activities based on the needs of each case and

applicable deadlines or timescales

Provide expert advice with mindfulness to the

organisation’s policies, Police Regulations, legislation, and best

practice

Support and advise managers at all levels of

seniority, offering a business-focused resolution to complex HR cases

Identify potential challenges at the earliest

opportunity and seek early intervention

Work with our client’s senior management teams

and strategic HR functions to ensure cases are managed effectively,

organisational lessons are learnt and insight shared

Manage own workload in accordance with

contractually agreed timescales, quality indicators and service levels

Offer a high-touch service at all times via

telephone and email

Maintain accurate records of case activity

Work closely with your colleagues, fostering a

one-team approach to delivering a high-quality, professional and compliant

service

Work with client stakeholders to offer

consultancy and business partnering for high-profile initiatives

Look for opportunities for continuous

improvement, seeking to refine and evolve the service we deliver, staying

fresh with industry standards and best practice

What you’ll bring:
A proven track record of managing a range of

complex HR cases, in a demanding and diverse customer base

A credible HR advisor, with the ability to

quickly forge relationships, win trust and build confidence

Extensive knowledge of HR policies,

legislation and best practice, demonstrated through experience and / or as

a member of the CIPD

Experience of assessing situations and

providing risk based options to address particularly complex challenges

Excellent communicator with highly developed

influencing skills

Ability to adopt a coaching and mentoring

approach, developing managers’ confidence and competence to manage HR

cases and make good people decisions

It would be great if you had:
CIPD qualification

Degree qualification or equivalent

Experience of working within a policing

environment

Experience of supporting managers successfully

through transformational change

If you are interested in this role but not sure if

your skills and experience are exactly what we’re looking for, please do apply,

we’d love to hear from you!

Employment Type: Full-time Permanent

Location: Newcastle (hybrid 2 days in the

office, 3 days from home)

Security Clearance Level: NPPV1

Internal Recruiter: Becky

Salary: £26,000-£30,000 per annum

Benefits: 25

days annual leave with the choice to buy additional days, life assurance,

pension, and generous flexible benefits fund. You can choose to take this as

cash or put it towards flexible benefit options

Although this role is advertised as full-time, we

support many ways of working and can offer a range of flexible working

arrangements. So, if you’re interested and need to work flexibly, we encourage you

to apply and talk to us about what might be possible.

Loved reading about this job and want to know more

about us?

SSCL is a leader in critical business support

services for the largest Government departments, Defence, Police and CITB

across the UK. We provide digital solutions and Innovation and Advisory

services to improve end to end employee services including HR & Payroll,

Finance, Procurement, Pensions Administration and Resourcing Services –

enhancing the customer experience, enabling smarter public services.

We employ more than 2,800 people who, with their

in-depth client knowledge and our collaborative approach, sit at the heart of

our business strategy. SSCL operates at size and scale across the UK Public

Sector and has already delivered savings c£400 million – providing more funds

for front line public services.