What you’ll be doing:
Answer incoming queries in an efficient manner
Log queries but escalate when required to more experienced staff
Verify deadlines and deliverables with internal customers to schedule and prioritise workload and manage expectations
Maintain and update a range of records systems or databases to ensure records are accurate, complete, and current
What you’ll bring:
Good level of numerical and written skills
Ability to demonstrate excellent customer service
PC literate with experience of using Microsoft office applications
Fantastic organisational and interpersonal skills
If you are interested in this role but not sure if your skills and
experience are exactly what we’re looking for, please do apply, we’d love to
hear from you!
Employment Type: 12 month Fixed Term Contracts available
Security Clearance Level: SC
Internal Recruiter: Joanne
Salary: £21,115 pa (inclusive of 3% flex fund)
Benefits: 25 days annual leave with the choice to buy additional days,
life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of
working and can offer a range of flexible working arrangements. So, if you’re
interested and need to work flexibly, we encourage you to apply and talk to us
about what might be possible.
Loved reading about this job and want to know more about our company?
The company was established as a joint venture between the Cabinet
Office and Sopra Steria Ltd, in 2013 as part of the Government’s Shared
Services Strategy for Smarter Government programme and operates from four
regional centres of excellence: Blackpool; Newcastle; Newport; and York.
As a trading name of Shared Services Connected Ltd, SSCL has established an
enviable track record in the design and delivery of large-scale innovative HR,
Payroll, IT, and Finance & Accounting solutions to significantly improve
efficiencies and enhance service levels across government and public sector.
Our clients include a number of government agencies including the Department
for Work and Pensions, Environment Agency Department for Education, Ministry of
Justice and Home Office as well as the Metropolitan Police Service and the
Construction Industry Training Board.