Shore Lodge – Whitetail Club Looking For Housekeepers / Guest Services At McCall, Idaho Full Time

WHO ARE WE?

Shore Lodge Whitetail Club is located in the majestic mountains of West Central Idaho, we are a proud Award Winner, a Forbes Recommended Property and exclusive Member’s Club.  Our hotel boasts 77 unique rooms to provide an unparalleled guest experience.  Our guests come back again and again to experience the exceptional service set in this spectacular place. Memorable experiences of all kinds happen here!  If you have honed your customer engaging expertise, and provide an exceptional level of attention and service, this is the position for you.

HOUSEKEEPING / GUEST SERVICES SUMMARY: 

First impressions are everything! As a Conde Nast Traveler Reader’s Choice Award winner, Shore Lodge, Whitetail Club, wants our Members and Guests to experience a sparkling hotel every time they walk in.  We take pride in creating exceptional experiences for our guests and we ensure all areas of the hotel reflect our exceptional quality.

WHAT YOU GET TO DO:

• Maintain and clean all areas.  Including vacuuming, mopping, dusting and polishing floors and furniture throughout the Shore Lodge, Whitetail, and The Cove.
• Empty trash and clean restrooms, mirrors, inside of windows, wipe and dust all surfaces; keeping all brass and stainless steel shiny.
• Clear snow and debris from entry ways.  
• Obtain list of vacant rooms which need to be cleaned, clean guest rooms to the highest standards.
• Clean guest bathroom/bedroom/floor corridor; make guest beds, dust rooms and furniture, clean closet.
• Replenish amenities, guestroom and bath supplies.
• Check and secure the rooms when completed ensuring security of guest rooms and privacy of guests.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards.
• Ensure our guest’s arrival, stay and departure service is fulfilled at a 5 Star service level; welcome guests and maintain post at the front door when not assisting guests.
• Assist guests with loading/unloading luggage/baggage, escorting to their room.
• Assist guests with orientation of Shore Lodge/Whitetail and general area.
• Maintain the general cleanliness of the Shore Lodge exterior entry, Lobby, and Bell staff area.
• Initiate preparation of Movie Theatre reservations and execute start-up and movie guest services.
• Maintain inventory and cleanliness of Theatre Concessions room.
• Maintain Resort Transportation Vehicles: cleanliness, gas levels, etc.
• Arrange and maintain luggage carts.
• Perform in room deliveries.
• Perform valet parking as requested.
• Fulfill transportation requests for guests within the immediate area.
• Examine rooms to determine need for repairs or replacement of furniture or equipment, and make recommendations to management. 
• Remove used linens and trash from guest rooms and restock rooms with clean linens and maintain the cleanliness of hallways.
• Sort used linens to be washed and monitor linens for stains and or damage, dry, fold and stock linens.