Saks Fifth Avenue Looking For Specialist, People Solutions Group (REMOTE) AT New York, New York Full Time

Who We Are

Saks Fifth Avenue is a world-renowned destination for luxury fashion and personalized customer service. Since 1924, we have worked to deliver a one-of-a-kind shopping experience, driven by our mission to help our customers express their identities through relevant and inspiring style.

Saks Fifth Avenue’s stores offer an unparalleled selection of curated merchandise: fashion for women and men, beauty, jewelry and more. We showcase the world’s most desired brands and champion exciting new ones—over the years we’ve launched the careers of countless designers. Saks Fifth Avenue also offers luxury experiences, from spa services to beauty tutorials to fine dining to our legendary holiday windows and light show on Fifth Avenue.

But the essence of the Saks experience is working with our Style Advisors, who can curate and personalize the world of fashion for every customer’s tastes and needs.The People Solutions Group (PSG) maintains the central source of information for employee records and information regarding HR policies. The PSG Specialist will utilize the software product Cherwell to track and process incoming employee requests and offering self-service options for key changes, company forms, and information. Our ideal candidate is a natural problem solver with experience serving both exempt and non-exempt associates and working within a ticketing system. This candidate will possess effective communication skills and a sharp analytical acumen, as well as demonstrate a strong drive to reach timely resolutions while ensuring a positive customer experience.

Qualifications – External Who You Are:
• A self starter who thrives in a fast-paced environment –
• An out of the box thinker focused on serving your customer
• A natural problem-solver with strong analytical and organizational skills
• You enjoy being part of a collaborative and agile team and are comfortable working virtually/remotely
• You take a proactive approach, and can prioritize effectively to meet deadlines

You Also Have:
• 2+ years of experience in Human Resources (Associate relations, HR help desk, people effectiveness) Knowledge and experience developing, implementing, and working to SLA’s
• Experience working collaboratively
• Comfort working in various systems (Previous experience with Cherwell, Oracle, G-suite is a plus)

Thank you for your interest with SFA. We look forward to reviewing your application. SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.