Lululemon Athletica Hiring For Lead Systems Analyst – Global Technology Support & Operations at USA Full Time

Description & Requirements

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

4 Primary Functions:

• Supporting our Managed Service providers to ensure they are adhering to their obligations
• Cross-Functional Partnership (Business and Technology)
• Project coordination/delivery
• Live within the ITSM methods to help drive down incident volume

Global Technology Support & Operations focuses on all things technology within our business including hardware, software, and monitoring and alerting on systems. We love strategic, resourceful, and innovative people that excel at communication, IT (Information Technology) and operations.

A day in the life

You come from a previous technical operations environment & understand how stores and their technologies work. You have a broad understanding of technology (wireless, LAN, WAN, retail networks, POS (Point of Sale) systems, OMNI systems) and the ability to learn. You know how to work with and coordinate with vendors and cross-functional partners, taking on critical escalations to drive to resolution. You thrive in a business facing role and are extremely tech savvy with excellent written and verbal communication skills.

As a Lead Support Analyst, you have proven experience in communicating complex problems and solutions in an easy-to-understand way. You have a technical background and can solve IT issues in the moment when necessary. You have a strong voice and are a key escalation point for our Technology & Business Leaders. You excel at connection and relationship building.

You will:

• Regularly review logged incidents to assess trending issues
• Provide reporting on “Technology health check” to key stakeholders
• Must be able to effectively communicate and collaborate with others
• Ability to work independently with a high degree of self-motivation
• Demonstrates strong organizational, multi-tasking and problem-solving skills
• Ability to create, lead, and execute in high-severity situations with clear and concise processes and communications
• Drive for resolution, and hold teams accountable to key metrics such as detection time and resolution time (MMTD, MTTR)
• Work with vendors to ensure SLAs (SERVICE LEVEL AGREEMENT) and KPIs (key performance indicators) are being met
• Need to be action-oriented with a clear and healthy sense of urgency around providing data insights

Qualifications:

• Degree in Information Technology, Project Management or similar
• Experience in leading technical operations, incident management, and trend analysis teams
• Experience in leading Major Incident Management
• Experience in areas of Retail point-of-sale, mobile, order management, inventory, and OMNI systems
• Experience in partnering with a variety of technology teams to address and resolve enduring, volume-creating issues
• Understanding of Agile and Waterfall project management
• Strong team or technical lead experience required
• Ability to direct and maintain process improvement efforts
• Strong interpersonal skills
• Ability to build positive relationships among senior management, staff, and client personnel
• Excellent organizational, interpersonal, verbal, and written communication skills
• Time Management
• Attention to detail
• Prioritization skills

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka does not take themselves too seriously.

#LI-Hyrbid

#LI-AG2

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Lululemon Athletica