LandMark Implement, Inc HIRING FOR Technical Communicator and Instructor AT Holdrege, NE Full Time

Location: Preferred: LandMark Support Center, Holdrege NE – Remote work considered within LandMark territory

Purpose:
Provide exceptional support to LandMark Implement customers by supporting our technicians at our shops and in the field. Ensure customer uptime and experience through working product support cases in a timely matter to achieve problem resolution. Help with afterhours support through gathering information, parts location and dispatching of technician. Administers, organizes, and coordinates employee and customer training for the organization.

Responsibilities:
Technician and Customer Support:
Work with LandMark Service personnel to help technicians submit well prepared cases with required and complete information.

Utilize previous DTAC cases and equipment knowledge to provide quick case turn around and resolution for technicians.

Become a product expert in order to support optimizing equipment over the phone.

Attain an expert level of knowledge regarding how AMS systems work on all equipment.

Participate in on call schedule to support Afterhours Service calls by gathering information, locating parts, and dispatching technicians.

Participate in on call schedule to manage DTAC cases after hours.

Assist in the operation of the AMS Helpline to aid customers via the phone or technology enabled methods.

Be proficient in the use of DTAC, Service ADVISOR, Sales Manual, Configurator, and other programs to assist in problem resolution.

Utilize and understand AMS products, JD Link, Operation Center, and other technology products to a level where you can explain the benefits to a customer for their operation.

Become an expert on PowerGard and call customers to renew PowerGard

Become knowledgeable on LandMark Uptime process and call customers to sell and renew Uptime Packages.

Employee and Customer Training:
Train developing technicians by:
Helping develop diagnostic knowledge

Providing support in using tech manuals and diagnostic processes

Support the planning and delivery of employee and customer training by:

Formulating training content, programs, and schedules, based on knowledge of identified training needs and product and service changes

Assisting with preparation and distribution of instructional material, handouts, evaluation forms, training manuals, visual aids, etc.

Identifying which employees should attend and/or instruct at training events

Delivery of training at company events with other LandMark employees

Review existing training programs and provide update recommendations

Assist the Training Director with maintaining employee training records

Assist the Training Director with the coordination of employees and department managers to schedule and allocate time for completion of training plans

Visit company locations to review training needs and ensure completion of training plan

Position will have a large responsibility in training and education

Experience, Education, Skills and Knowledge:
1+ experience in training or education preferred

Ability to speak in public and teach to large and small groups of people

Excellent organization skills

Ag Ed teaching degree desired

Technical large ag equipment knowledge strongly desired

Prior work experience in a similar field

Ability to lead and work with others

Communicate well via email / voice / phone / text

Ability to work flexible / extended hours during busy times

Ability to speak and write effectively one-on-one and in groups

Ability to use standard desktop applications such as Microsoft Office and internet functions

High skill level with Excel spreadsheets

Understand electrical / electronic systems or ability to learn is preferred

Basic understanding of agronomics is preferred

Bachelor Degree Preferred

Familiar with John Deere and competitive products

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.